These Terms and Conditions (“Terms”) govern your use of this website and your interactions with The Residential Roof Doctor, LLC, doing business as Residential Roof Doctor (“Residential Roof Doctor,” “we,” “us,” or “our”). By using this website, submitting a form, requesting a roof assessment, or otherwise communicating with us, you agree to these Terms.
1. Website Purpose
This website provides general information about Residential Roof Doctor and allows property owners to request information, an assessment, scheduling assistance, or other roofing-related services. Website content is provided for general informational purposes and is not a substitute for an on-site inspection, professional evaluation, written proposal, or signed service agreement.
2. Roof Assessment Requests
Submitting a roof assessment request does not create a contractor-client relationship, guarantee an appointment, guarantee that services will be available, or obligate either party to enter into a roofing contract. Appointments are subject to confirmation, service-area availability, weather, property access, and other operational considerations.
Any findings, recommendations, pricing, scope of work, warranties, financing terms, or project schedules will be governed by the written documents provided for the applicable project. If these Terms conflict with a signed project agreement, the signed project agreement controls for that project.
3. Information You Submit
You agree to provide accurate, current, and complete information when submitting a form or communicating with us. You represent that you are authorized to provide the submitted contact information and, when requesting an assessment, that you are the property owner or otherwise authorized to request access to and evaluation of the property.
You are responsible for promptly notifying us if your contact information, availability, property details, or service request changes.
4. No Emergency-Service Guarantee
A website form submission is not an emergency-service dispatch. Do not rely on this website for immediate protection of persons or property. If there is an immediate danger, fire, electrical hazard, structural concern, or other emergency, contact 911 or the appropriate emergency service. For urgent roofing assistance, call us directly at (757) 675-2613. Response times and service availability are not guaranteed.
5. Text Messaging Terms
Service and Non-Marketing Messages
If you separately check the applicable consent box and provide your mobile number, you consent to receive non-marketing text messages from Residential Roof Doctor regarding your roof assessment request, scheduling, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply.
Marketing and Promotional Messages
If you separately check the marketing consent box, you consent to receive recurring marketing and promotional text messages from Residential Roof Doctor, including roofing promotions, seasonal offers, discounts, and service announcements, at the telephone number provided. Message frequency varies. Message and data rates may apply. Marketing consent is not a condition of purchase or service.
Opting Out and Getting Help
You may withdraw your SMS consent at any time by replying STOP. For assistance, reply HELP or call (757) 675-2613. After an opt-out request, you may receive one final message confirming the opt-out. You may continue to receive communications that are not subject to the withdrawn consent when permitted by law.
Mobile Carriers and Delivery
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier, wireless service, device, and network availability. You are responsible for charges imposed by your mobile carrier.
Privacy
Our collection and use of your information, including mobile information and SMS consent records, is described in our Privacy Policy.
6. Permitted Website Use
You may use this website only for lawful purposes. You may not:
- Submit false, misleading, fraudulent, or unauthorized requests;
- Attempt to interfere with the website, its security, or its operation;
- Use automated systems to extract content or submit requests without permission;
- Impersonate another person or misrepresent your connection to a property; or
- Use the website in a way that violates applicable law or the rights of another party.
- We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.
7. Website Content and Intellectual Property
Unless otherwise stated, the website’s text, branding, graphics, layout, photographs, videos, and other content are owned by or licensed to Residential Roof Doctor and are protected by applicable intellectual-property laws. You may view and use the website for your personal, noncommercial evaluation of our services. You may not reproduce, modify, distribute, sell, publish, or commercially exploit website content without prior written permission.
8. Third-Party Services and Links
This website may use or link to third-party services, including form, scheduling, mapping, financing, analytics, communication, or social-media providers. We do not control third-party websites or their terms, availability, security, or privacy practices. Your use of a third-party service may be governed by that provider’s own terms and policies.
9. Website Disclaimer
We work to keep website information accurate and available, but the website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not warrant that the website will be uninterrupted, error-free, secure, or free from harmful components, or that all content will always be complete, current, or applicable to a particular property.
Photographs, examples, testimonials, and general descriptions do not guarantee that another property or project will achieve the same result. Roofing conditions, repair options, costs, insurance decisions, and project requirements vary by property.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Residential Roof Doctor and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, inability to use, or reliance on this website. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
11. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any dispute concerning these Terms or use of this website will be handled in a court of competent jurisdiction, subject to any different dispute-resolution terms contained in a signed agreement between you and Residential Roof Doctor.
13. Changes to These Terms
We may update these Terms periodically. Changes will be posted on this page with a revised effective date. Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. Our failure to enforce a provision does not waive our right to enforce it later.
15. Contact Residential Roof Doctor
Questions about these Terms may be directed to:
The Residential Roof Doctor, LLC
Doing business as Residential Roof Doctor
Phone: (757) 675-2613
Website: https://www.roofdocva.com