The Residential Roof Doctor, LLC, doing business as Residential Roof Doctor (“Residential Roof Doctor,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, request a roof assessment, communicate with us, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide through our website, forms, telephone calls, text messages, emails, or other communications, including:
- Your first and last name.
- Your telephone number and email address.
- Your ZIP code, property location, and general service area.
- Information about your roof, property, requested service, or primary roofing concern.
- Your communication preferences and SMS consent selections.
- Information you choose to provide in messages, appointment requests, photographs, or other communications.
We may also collect limited technical information automatically, such as your browser type, device type, IP address, referring page, pages visited, and general interaction with the website.
2. How We Use Information
We may use collected information to:
- Respond to your roof assessment or service request.
- Contact you about your roofing concern.
- Schedule, confirm, reschedule, or remind you about appointments.
- Provide assessment findings, service information, estimates, and customer support.
- Send marketing or promotional communications only when you have separately consented to receive them.
- Maintain business records, improve our website and services, prevent misuse, and comply with applicable obligations.
3. Text Messaging and Mobile Information
When you provide a mobile telephone number, you may separately choose whether to receive non-marketing messages, marketing messages, or both. SMS consent is optional and is not a condition of purchasing services.
Non-Marketing Messages
If you consent, Residential Roof Doctor may send text messages concerning your roof assessment request, scheduling, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Marketing and Promotional Messages
If you provide separate marketing consent, Residential Roof Doctor may send recurring marketing and promotional text messages, including roofing promotions, seasonal offers, discounts, and service announcements. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Mobile-Information Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Service providers may process information only as needed to support services such as communications, hosting, scheduling, or customer care. SMS opt-in data and consent will not be provided to third parties for their own use.
4. When Information May Be Disclosed
We may disclose information to vendors and service providers that perform functions on our behalf, such as website hosting, customer communications, scheduling, analytics, payment processing, business operations, or professional services. These providers may use information only to perform the services requested from them.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, prevent fraud or misuse, or protect the safety of customers and others.
5. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, understand usage, measure advertising performance, improve visitor experience, and maintain security. You can control certain cookies through your browser settings. Disabling cookies may affect some website features.
6. Data Retention and Security
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and legal records, resolve disputes, and fulfill the purposes described in this policy.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your Choices
You may request access to, correction of, or deletion of personal information by contacting us. Certain information may be retained when reasonably required for legal, security, recordkeeping, or legitimate business purposes.
You may unsubscribe from email marketing by using the unsubscribe option provided in the email. You may opt out of text messages at any time by replying STOP. For SMS assistance, reply HELP or call (757) 675-2613.
8. Children’s Privacy
Our website and roofing services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through our website, please contact us.
9. Links to Other Websites
Our website may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for the content or privacy practices of third-party websites.
10. Updates to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update is subject to the revised policy.
11. Contact Residential Roof Doctor
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, contact:
The Residential Roof Doctor, LLC
Doing business as Residential Roof Doctor
Phone: (757) 675-2613
Website: https://www.roofdocva.com